WORLD HERITAGE DESTINATION

WORLD HERITAGE DESTINATION

Friday, June 26, 2015

Gunabalan's Grouses

THERE IS A WIDE SPREAD AND GROWING CONFUSION IN THE JOB MARKETS

NOW-A-DAYS ON THE DIFFERENCES BETWEEN SERVICE AND BEING SUBMISSIVE.

T his malaise unfortunately crosses the border on both sides of the chart. 
There are those in the service  industry who do not know how to serve or what true service means and there 
are employers on the other side of the chart who think servility is another word for service.

Both parties seem to misunderstand that service and servility are two different animals altogether.  
On the side of the sour puss service providers the often stated defenses are long hour work weeks, 
loss of sleep, highly stressed situations, incessant gossiping by colleagues, low self-esteem, and on
the side of the employing offenders are the low value added quality of workers today!

What both sides seems to want is simple:
Respect (from the bosses and customer)
and Ethical Behavior (from the employee and customers).

What both side seem to deliver and get is the opposite.

Many seem to demand for what they think they deserve without due consideration of their own
situation and job placements.This is simply the wrong people doing the wrong jobs. 

People! Wake up. If you're unhappy with your job, do something about it.
Take affirmative action. Get new training, change your job, change your wife/husband; 
but for God's sake stop sulking and showing your sorry excuse for service and serving
on the unsuspecting public!

And bosses too, need to grow up.
Top-class talent working in the service or knowledge and creative economy needs their
freedom, pride, and respect to do their best work. Don't expect to pay peanuts and not
expect monkeys as your workers, ya?

People will always work their asses off when the boss is a true gentleman BUT
they will do their best to screw you if you screw with them first. 
Not everybody is a pussy.

In Malaysia today, the youths and the general work force come with higher expectations
from life and a lower tolerance threshold. 
It will be increasingly difficult to get, train and keep good people to work in service businesses.
 This will consequently raise the general cost of doing business. 
Trained, effective service personnel within the individual service providing companies has always
been what separated the wheat from the chaff in the hospitality & service industry.
This jobs requires special gifts by trained people.
Understanding the client's needs - stated, implied, or anticipated - and delighting them with appropriate responses is where, some may argue, genuine business value is created.
Ultimately, this is what will attract the customer to return…. Service beyond expectation

Blog Archive

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